Re: Does anyone use credit cards?

yeah i hear that i used to sell on ebay abnd they have the worst customer
service i have ever experianced

>From: "MBee" <bob@mbee.co.uk>
>Reply-To: Froogle-Merchants@googlegroups.com
>To: "Google - Froogle Merchants" <Froogle-Merchants@googlegroups.com>
>Subject: Re: Does anyone use credit cards?
>Date: Sat, 26 Nov 2005 01:46:00 -0800
>
>
>Hmmm,
>
>We use paypal for our credit card paying customers at the moment. For
>the last 3 weeks we have been trying to talk to:
>
>A) Someone that does not keep parroting the same phrase to tell us how
>to apply for merchant status (we have already exceeded paypal's
>requirements for this and applied only to be turned down)
>
>B) Someone who speaks English (we believe the call centre is in India)
>and understands which country the call is coming from and can talk, in
>this case, STERLING and not rupees or other currencies
>
>C) Someone who not only agrees that paypal have cocked up but does have
>the permissions to make the adjustment
>
>D) Someone who does not keep emailing us saying how paypal prides
>itself on its customer service but does not answer any emails sent to
>him/her unless to say phone paypal
>
>E) Someone who does not continually tells us a manager will be calling
>within 24hrs to sort the problem (we don't get the call)
>
>F) Someone who can actually provide the most basic of customer service
>without having to go through the longest automated menu system ever
>created (eg 55 minutes before actually getting a human voice on the
>other end that immediately says cannot handle the enquiry and puts us
>on hold again for over 30 mins).
>
>The only good thing about paypal so far is that we do get our paypal
>payments quickly. Other processes like E-Cheques via paypal take longer
>than it would for the UK mint to make the money, pop it to a bank, have
>the customer walk it 200 miles to us.
>
>It appears paypal is like the reports on UK TV recently about ebay -
>the moment there is a problem it becomes most unco-operative (but quite
>happy to keep taking the money).
>
>Kind Regards
>Bob
>
>www/mbee.co.uk/
>

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