Re: Bad FTP upload, can't remove file

GreenFireHerbs <sales@GreenFireHerbs.com> wrote:

> I'm new to Froogle, but not to the internet or FTP. A couple of days
> ago I uploaded my first feed. The file looked strange, but I thought
> I'd wait to see what happens. The file is still there. This morning I
> uploaded the same feed using their upload page. The feed was accepted
> and is awaiting approval. My original upload though is still there
> when I go in through FTP.

A file remaining in your ftp space normally indicates that it hasn't yet
been processed. The merchant centre interface does not update to relect
that upload until after the file has been removed from the ftp server.
You can never remove, rename or replace a file while it remains on the
ftp server.

> The file name looks like this: 15.21:45 <filename>.txt. The size is 0,
> and the date is 01/00/00 00:00. I can't delete it and I can't over
> write it. It looked like this as soon as I uploaded it.

People do occasionally report failed uploads resulting in a zero size
file. That is not a good thing, but it is normally removed
automatically within 24 hours.

> This morning I also uploaded my store file. It appeared to upload
> fine,

Presumably the previous zero-sized files had been removed at that point.

> but now it looks like the other file. Is this normal for Froogle
> feeds?

No.

> I'm not worried about the store data, but I sent a test product
> feed of a few of my products to make sure the file was formated
> correctly. A complete product upload will be too big to do it manually.

I don't know what to say, except try again. I automatically upload by
ftp 6 days a week, and it works very reliably. My uploads from Friday
night were removed and processed as normal.

Regards,

Peter
--
Peter Robinson
<http://www.ticketswitch.com/> Concerts, sport and theatre tickets